Privacy Policy

1. Introduction

Welcome to VidSnap. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our AI-powered video summarization service.

By using VidSnap, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

We collect several types of information to provide and improve our service:

Account Information

• Email address (required for account creation and communication)
• Name (if provided)
• Password (encrypted and securely stored)
• Subscription tier and billing information

Usage Data

• YouTube video URLs you process
• Video summaries, transcripts, and Q&A interactions
• Feature usage patterns and preferences
• Credit consumption and history
• Search queries and favorited videos

Technical Information

• Browser type and version
• Device information (type, operating system)
• IP address and general location data
• Session data and cookies
• Error logs and performance metrics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Process videos, generate summaries, and deliver all features of VidSnap
• Improve User Experience: Analyze usage patterns to enhance features, fix bugs, and optimize performance
• Communication: Send service updates, billing notifications, security alerts, and respond to support requests
• Account Management: Manage subscriptions, process payments, and enforce usage limits
• Security: Detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• All data transmission is encrypted using SSL/TLS protocols
• Passwords are hashed and salted using modern cryptographic algorithms
• Database access is restricted and monitored
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with automated backups

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information using industry best practices.

5. Third-Party Services

VidSnap integrates with third-party services to provide our functionality. These services have their own privacy policies:

YouTube API

We use the YouTube API to fetch video metadata and transcripts. When you process a video, YouTube may collect data according to their Privacy Policy. We only access publicly available video information and do not access your personal YouTube account.

Stripe (Payment Processing)

All payment information is processed securely through Stripe. We do not store your credit card details on our servers. Stripe's handling of your payment information is governed by their Privacy Policy.

AI Processing Services

We use third-party AI services to generate summaries and insights. Video transcripts and metadata are processed through these services to provide our core functionality. These providers are contractually obligated to protect your data and not use it for their own purposes.

6. Data Retention

We retain your data for as long as necessary to provide our service and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Video Summaries: Stored indefinitely while your account is active, unless you delete them
• Usage Logs: Retained for up to 12 months for analytics and security purposes
• Billing Records: Retained as required by law for tax and accounting purposes (typically 7 years)

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Update: Correct or update inaccurate information through your account settings
• Delete: Request deletion of your account and associated data (subject to legal retention requirements)
• Export: Request an export of your video summaries and data
• Opt-Out: Unsubscribe from marketing communications (service emails may still be sent)
• Object: Object to certain processing of your data where we rely on legitimate interests

To exercise any of these rights, please contact us at support@vidsnap.me. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication, security, and core functionality
• Analytics Cookies: Help us understand usage patterns and improve the service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

9. Children's Privacy

VidSnap is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@vidsnap.me.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email or through a notice on our service
• Provide a summary of significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of VidSnap after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@vidsnap.me

We take your privacy seriously and will respond to all inquiries within a reasonable timeframe.