Privacy Policy

Last Updated: November 2024

Introduction

Welcome to VidSnap, an AI-powered video summarization service. By accessing or using our service, you agree to the collection and use of information in accordance with this Privacy Policy. Please read this policy carefully to understand how we handle your information. If you do not agree with the practices described here, please do not use the service.

Information We Collect

We collect the following categories of information to provide and improve our service:

  • Account Information: When you create an account, we collect your email address and name. Your password is stored securely in encrypted form. We also collect information about your subscription tier and, where applicable, billing information needed to manage your subscription.
  • Usage Data: We collect information about how you use the service, including the YouTube URLs you process, the summaries, transcripts, and Q&A sessions generated, feature usage, your credit history, and your searches and favorites.
  • Technical Information: We automatically collect technical details such as your browser type, device information, IP address and general location, session and cookie data, and error logs and performance metrics to help us maintain and improve the service.

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide the Service: To operate, maintain, and deliver the features of the service you request, including generating video summaries.
  • Improve User Experience: To understand how users interact with the service and to improve its functionality, performance, and usability.
  • Communication: To send you service updates, billing notices, security alerts, and respond to your support requests.
  • Account Management: To manage your subscriptions, process payments, enforce usage limits, and maintain your account.
  • Security: To detect, prevent, and address security issues, fraud, and abuse.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. This includes the use of TLS/SSL encryption to secure data in transit, storing passwords using hashing and salting techniques, restricting and monitoring access to our databases, and conducting regular security audits. Your data is stored in secure cloud infrastructure with regular backups. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Third-Party Services

  • YouTube API: We use the YouTube API to process the video URLs you provide. Our use of the YouTube API complies with YouTube’s Terms of Service, and you can review Google’s privacy practices at policies.google.com/privacy. We only access public information and never access your personal YouTube account data.
  • Stripe Payment Processing: Subscription payments are processed securely through Stripe. We do not store your card details on our servers; you can review Stripe’s privacy practices at stripe.com/privacy.
  • AI Processing Services: Transcripts and metadata are processed by AI service providers that are contractually obligated to protect your information and use it solely to deliver the service.

Data Retention

  • We retain your account data for as long as your account is active, and for a reasonable period after account closure to comply with legal obligations.
  • Video summaries are stored indefinitely while your account is active, unless you choose to delete them.
  • Usage logs are retained for up to 12 months.
  • Billing records are retained in accordance with applicable law, generally for approximately 7 years.

Your Rights and Choices

You have the right to access, update, delete, and export your personal data, and to object to certain processing. You may also opt out of marketing communications at any time; please note that service-related emails, such as billing and security notices, may continue regardless of your marketing preferences. To exercise any of these rights, contact us at support@vidsnap.me, and we will respond within 30 days.

Cookies and Tracking

We use essential cookies to enable core functionality such as maintaining your session, analytics cookies to understand how the service is used and improve it, and preference cookies to remember your choices. You can control cookies through your browser settings; however, disabling certain cookies may affect the availability and functionality of the service.

Children’s Privacy

Our service is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have collected personal data from a child under 13, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us at support@vidsnap.me.

International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. When we transfer your data internationally, we take appropriate safeguards to ensure that it is protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page and notify you of any material changes. We will also provide a summary of the changes made. Your continued use of the service after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@vidsnap.me.